RETURNS/EXCHANGE We'll accept returns and exchanges of unopened or unused product once contacted within 7 days of delivery. Items must also be in the original packaging. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. To complete your return, we require a receipt or proof of purchase.
REFUNDS (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
SHIPPING: Please allow for 3-5 business days for your order to be processed. Orders do not ship out the same day as they were ordered.
If you need an order shipped ASAP please email us at email@example.com and we will work hard to get it out quickly.
We are not responsible for packages that are stolen or lost once they have been scanned by USPS. If a package has been marked "Delivered" but has not been received by the recipient, it generally shows up 3-4 days later. However, we cannot refund products or shipping.
ALL ORDERS ARE INSURED UNLESS YOU OPT-OUT OF OUR SHIPPING INSURANCE THAT IS OFFERED BY ROUTE INSURANCE!
If you need to file a claim for a missing, lost, or damaged order please enter your Order Number and the Email Address that is associated with your order on our NaturalAnnie Essentials Shipping Insurance Claim Site https://claims.route.com